Replacement, Refunds & Cancellation Policy
Only items that have been purchased directly from in.jbl.com can be returned to Harman. Products purchased through other retailers, or resellers of Harman, must be returned to those retailers in accordance with their respective returns and refunds policies.
Cancellations:
If the product delivery takes more than 14 working days (except for delay due to force majeure reasons, EDL locations or reasons beyond control of Harman), then the Customer can cancel the order and the money paid by the Customer will be refunded back to the customer within 7 working days. For any delays due to force majeure or reasons beyond control of Harman, Customer will not be entitled to obtain a refund.
Note: The order cannot be canceled once it’s out for delivery.
Refunds:
Refund of a product is allowed only under the following circumstances:
1. If the actual product received is not as per the specifications mentioned on the JBL website or product manual. Provided Customer must (i) report such mismatch within 24 hours of receipt of the products and (ii) record and provide an unboxing video as a proof for missing or mismatch of the products.
2. If the product replacement takes more than 14 working days.
3. If the Customer cancels the order (as mentioned in above)
Once a refund request has been accepted and the returned item received and approved for refund, Harman will return the money to Customer’s original payment method. The Bank may then take an additional 5-7 business days to process the refund before it appears in Customer’s account. Harman does not take any responsibility in delayed refund caused by the bank, calamities, or national holidays.
Repair OR Replacement:
Damaged Products:
If the Product is received in a physical damaged condition, it must be reported to Harman within 24 hours of delivery. Customer must record and provide an unboxing video as a proof for damaged products
Within 10 days of Delivery
If the Customer:
1. Receives a product with manufacturing defects or
2. Receives a product which is not in working condition or
3. Receives a Dead-on Arrival product.
Customer must raise a return/replacement request by (i) Calling 1800 102 0525 OR (ii) Email to India_Csupport@Harman.com OR (iii) sending a “Hi” on WhatsApp on 7065844446. On receipt of the return request, Harman or its authorized distributor will verify the claim. If the replacement request is approved, we will acknowledge your request for return via an email containing return pickup details etc. Customer shall return the Product in its unused, original condition, along with the original invoice/ sale receipt, outer box, MRP tags attached, user manual, warranty cards, and original accessories for a successful replacement pick-up. And on verification of the return, Harman or its authorized distributor will dispatch a replacement product between 10-12 working days.
Beyond 10 days of Delivery (within Warranty period):
Customer must raise a return/replacement request by (i) Calling 1800 102 0525 OR (ii) Email to India_Csupport@Harman.com OR (iii) sending a “Hi” on WhatsApp on 7065844446. Any product defect notified after 10 days of delivery, will not be eligible for a replacement and needs to be taken to the nearest Service center. The customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer. Once the product is repaired or replaced, the cost for shipping or sending back to the customer will be borne by Harman.
Under any circumstances, A product will not be replaced if (i) the customer is not happy with the look/sound quality. (ii) Physical damage not notified within 24 hours of receiving the product (iii) An electrical surge or damage caused by the Customer.
During the warranty period, Harman at its sole option may decide to either repair or replace, without charge for either parts or labor OR at Harman’s sole discretion, the price of the Product may be refunded, subject to depreciation based on the purchase price for the Product pro-rated over the remaining balance of the Warranty Period.
Note:
· Harman standard warranty policy (visit: https://support.jbl.com/in/en/policy-legal/Warranty+Policy.html) will be applicable for all Returns, Replacement and Refunds.
· Any returned product that is damaged, materially altered, or is in an unsellable condition through customer misuse will result in the return being rejected. Any decision by Harman in this regard shall be final and binding.
· Items must be returned in a new or like-new condition (no internal or external damage that was not present at time of delivery).
· All returns must include all of the items included with the original product packaging, including chargers, cables, user manuals, and guides.
· If Customer’s order came with promotional products, all items must be returned for a full refund. Any missing promotional items will have their value deducted from the final refund amount.
· If multiple items are purchased together and are not all returned, all benefits of that order, including discounts and free items will be lost
· Products found to have a fault not covered by warranty (damage or breakage through misuse, incorrect operation, wear and tear etc.) will be fixed and returned to Customer at their expense.
· If the product develops a fault outside of the warranty period, please contact us and we will do all we can to assist you in getting the product repaired.